At big89, your privacy is paramount. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Indonesian data protection standards.
big89 operates under a strict set of privacy principles designed to protect your personal information at every stage of data processing.
We collect only the personal data necessary to provide our services, verify your identity, and comply with legal obligations. We do not collect or store unnecessary information.
Your personal data is used solely for the purposes disclosed in this Privacy Policy. We do not sell, rent, or share your information with third parties for marketing purposes.
All personal data is treated as confidential and is accessible only to authorized big89 personnel who require access to perform their duties. We enforce strict internal access controls.
We employ industry-standard security measures, including 256-bit SSL encryption, firewalls, and regular security audits, to protect your data from unauthorized access, alteration, or disclosure.
Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by Indonesian law. Inactive accounts are purged after a defined retention period.
You have the right to access, correct, or delete your personal data at any time. Contact our support team to exercise your data subject rights under Indonesian data protection law.
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by big89 (hereinafter referred to as "big89", "we", "us", or "our"). By registering an account, depositing funds, or using any services offered by big89, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
big89 is committed to protecting the privacy and security of your personal information in accordance with Indonesian data protection laws, including but not limited to Law No. 27 of 2022 on Personal Data Protection (UU PDP). This Privacy Policy applies to all users accessing the big89 platform from Indonesia or using our services targeting the Indonesian market.
big89 is the data controller responsible for the processing of your personal data. For all privacy-related inquiries, data subject requests, or complaints, please contact our Data Protection Officer:
big89 collects and processes the following categories of personal data:
big89 may receive personal data from the following third-party sources:
big89 processes your personal data for the following lawful purposes:
You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.
Under Indonesian data protection law, big89 processes your personal data based on the following legal grounds:
big89 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your personal data with the following categories of recipients under strict confidentiality and data protection obligations:
We share limited payment information (bank account details, e-wallet identifiers, transaction amounts) with Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), and payment gateway operators to process deposits and withdrawals on your behalf.
We share identity documents (KTP scans, proof of address, selfie photos) with third-party KYC verification services to validate your identity and comply with regulatory requirements. These providers are contractually bound to use your data solely for verification purposes and to delete it after processing.
big89 uses reputable cloud hosting providers and data centers to store and process your personal data securely. All cloud service providers are required to implement appropriate technical and organizational measures to protect your data in accordance with international security standards (ISO 27001, SOC 2).
We share limited account and transaction data with fraud detection services and anti-money laundering (AML) screening databases to identify and prevent financial crime. This processing is necessary to protect you, other users, and the integrity of the big89 platform.
We may disclose your personal data to Indonesian government authorities, law enforcement agencies, courts, or regulatory bodies if required to do so by law or in response to a valid legal request (subpoena, court order, regulatory inquiry). We will notify you of such disclosures where legally permitted.
In the event that big89 undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and in-app notification if such a transfer occurs, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.
big89 retains your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by Indonesian law. Specific retention periods are as follows:
After the applicable retention period expires, your personal data is securely deleted or anonymized in accordance with industry best practices.
big89 uses cookies, web beacons, and similar tracking technologies to enhance your user experience and analyze platform performance. A cookie is a small text file stored on your device by your web browser.
You can control and delete cookies through your browser settings. However, disabling essential cookies will prevent you from using certain features of the big89 platform, including account login and transaction processing. Consult your browser's help documentation for instructions on managing cookies.
big89 implements comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
Despite these measures, no method of electronic storage or internet transmission is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you become aware of any security breach or unauthorized access to your account, please contact our support team immediately.
Under Indonesian data protection law (UU PDP), you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If your personal data is inaccurate or incomplete, you have the right to request correction or update. You can update most account information directly through your account settings, or contact our support team for assistance.
You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent for processing. However, we may be legally required to retain certain data (e.g., transaction records, KYC documents) for compliance with Indonesian financial regulations.
You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease such processing immediately.
Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] (plain text only, not a clickable link) with the subject line "Data Subject Request". We will respond to your request within 30 days and may require identity verification to prevent unauthorized access to your data.
big89 primarily stores and processes your personal data within Indonesia. However, some of our third-party service providers (cloud hosting, payment processing, fraud prevention) may be located outside Indonesia. When personal data is transferred internationally, we ensure that appropriate safeguards are in place, including:
All international data transfers are conducted in full compliance with Indonesian data protection law and international best practices.
big89 is intended solely for individuals aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under 21 years of age. If we become aware that a user is under 21, we will immediately suspend the account, delete all associated personal data, and take steps to prevent future underage access.
If you believe that a minor has provided personal data to big89, please contact our support team immediately so we can take appropriate action.
big89 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email and in-app notification at least 14 days before the changes take effect.
Your continued use of the big89 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
For all privacy-related inquiries, data subject requests, or complaints, please contact our Data Protection Officer:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Indonesian data protection authority (when established) or seek judicial remedies under Indonesian law.
Important Notice: By using the big89 platform, you acknowledge that you have read, understood, and consented to the data practices described in this Privacy Policy. We strongly recommend that you print or save a copy of this Privacy Policy for your records.
If you have any questions about how big89 handles your personal data, or if you would like to exercise your privacy rights, our support team is ready to assist you.